TERMS & CONDITIONS

INTRODUCTION

This website is operated by Trippinoz. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Trippinoz. These terms and conditions apply to bookings you make with us (via the website, over the phone or email). We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations we will notify you by email with these changes as they occur.
Please read the following terms and conditions carefully. You must not make a booking unless you understand and agree with the following terms and conditions.

PRICES

The prices of offers include all taxes and charges, including GST (where applicable). Prices of products and services are current at time of display however are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, changes in resort policies etc.

PAYMENT

Payment must be made by the date detailed in the deal landing page on the website or as advised by your booking agent. Some holiday packages may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations. Please read the specific conditions detailed on the deal landing page on our website or as advised by your booking agent or as outlined in your booking confirmation in relation to your travel arrangements.

TRAVEL DOCUMENTS

We take great care in providing you with an exceptional travel experience including the production of your travel documents that must be presented to travel suppliers. It is important that you check all of your documentation for your proposed travel to ensure it meets with your requirements and to ensure there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder and exactly as presented in the passport holder.

TRAVEL INSURANCE

We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommend you take out travel insurance.

TRAVEL ADVICE

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor or http://www.traveldoctor.com.au/ who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website www.smarttraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

PASSPORTS AND VISAS

Visas, including transit visas, are your own responsibility. For more information please log on to www.dfat.gov.au or www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.

AGENCY

Trippinoz acts as an agent only. We offer travel services and sell on behalf of numerous accommodation and other service providers. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

LIMITATION OF LIABILITY

We do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those travel service providers including their failure to provide a service whether through their negligence or otherwise. We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard. We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded. Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your travel services.

PRIVACY POLICY

You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy. The terms of our Privacy Policy are incorporated into these terms.

COMPLAINTS

We endeavour to deliver exceptional travel services and are committed to being responsive to any concerns that may arise. You can contact our Customer Care team at 03 9069 9833 or email enquiries@trippinoz.com.